Shipping Policy

This Shipping Policy applies to all orders, products, logistics services and related shipping arrangements generated on the e-commerce platform aloha-collectionussale.com. All customers who register accounts, browse products, place orders and complete transactions on this website shall fully understand and voluntarily abide by the terms stipulated in this policy. This policy clarifies in detail the order processing rules, shipping standards, delivery time, shipping fees, logistics scope, package tracking, special situation handling and other related content of aloha-collectionussale.com, aiming to ensure that every customer can obtain clear and transparent logistics service information before and after placing an order, and realize standardized and orderly logistics distribution for all commodities.

aloha-collectionussale.com is a global online discount e-commerce platform focusing on ALOHA Collection splash-proof travel bags and accessories. We provide unified logistics distribution services for all regions around the world, and all service standards, time limits and charging rules are implemented in a unified manner, without setting differentiated rules for different countries, regions or customer groups. The core principle of our shipping service is safety, efficiency, transparency and free shipping. All commodities sold on aloha-collectionussale.com enjoy free shipping services, and there is no minimum order quantity, minimum consumption amount or additional hidden charges. Whether you purchase a single small pouch or a combination of multiple large travel bags, you do not need to pay any shipping fees, handling fees, logistics surcharges or regional remote fees. This long-term free shipping policy is one of our core service advantages, and we have always adhered to this rule to reduce the shopping cost for every global customer.

All transaction settlements on aloha-collectionussale.com are based on United States Dollar (USD). All logistics-related expenses have been fully borne by our platform, and no additional currency conversion fees or logistics supplementary fees will be collected from customers in any link. The entire shipping process is supervised by our professional logistics management team, who cooperate with well-known global logistics providers with rich cross-border distribution experience to ensure that each package can be delivered to the customer’s designated address safely and intactly.

After a customer successfully places an order and completes the full payment on aloha-collectionussale.com, the order will automatically enter our official order processing system. Our dedicated warehouse and order processing team will conduct a series of standardized operations for each new order, including order information verification, product inventory confirmation, product quality re-inspection, commodity sorting, packaging and outbound arrangement. The total time for all order processing and warehouse preparation is limited to 1 to 3 business days. It should be noted that business days refer to normal working days excluding weekends, official holidays and statutory rest days.

During the order processing period, our staff will carefully check the product style, color, size, quantity and other detailed information selected by the customer one by one to avoid errors such as wrong goods, missing goods or inconsistent specifications. For all travel bags, pouches and accessories with Splash-Proof® function, we will conduct a secondary inspection on the appearance and functional parts of the products to ensure that the goods delivered to customers are brand new, undamaged and fully functional. In terms of packaging, we use customized shockproof, dustproof and waterproof packaging materials according to the characteristics of different products, to prevent the products from being scratched, squeezed, wet or damaged during long-distance transportation. Once the order processing and packaging work is completed, the package will be handed over to the logistics carrier immediately, and the official shipping process will be started.

aloha-collectionussale.com implements a unified delivery transit time standard for all global destinations. After the package is officially shipped out from our warehouse, the total delivery cycle from the warehouse to the customer’s receiving address is 6 to 12 days. This time standard applies to all domestic and international regions covered by our logistics services, and there is no difference in time setting due to geographical distance, regional customs policies or transportation routes.

The 6-12 days delivery time includes all links of long-distance transportation, regional transshipment, local distribution and terminal delivery. Due to the objective factors such as different regional logistics efficiency, local traffic conditions, customs routine inspection and weather changes in various regions, individual packages may arrive within the early stage of the time cycle, and a small number of packages will be completed delivery in the later stage of the cycle. This time fluctuation is within the normal range of global logistics operation. We will not promise an absolute fixed delivery date, but we will strictly control all links to ensure that all packages can be delivered to customers within the specified 6-12 days transit period. Customers can arrange their use plans of travel goods according to this unified delivery time.

Our shipping service covers most countries and regions around the world. Before placing an order, customers can confirm whether their receiving address is within our logistics coverage scope. All packages are delivered according to the receiving address information filled in by the customer when placing the order. Customers must ensure that the receiving address, recipient name, contact phone number and postal code are filled in accurately, completely and effectively. Incomplete, wrong or invalid address information will lead to delayed delivery, failed delivery, package return and other problems, and the relevant risks and additional losses caused thereby shall be borne by the customer.

When the logistics carrier arrives at the designated receiving address for delivery, the recipient or the designated proxy shall sign for the package in person. Please check the outer packaging of the package for obvious damage, water soaking, extrusion deformation or package opening before signing. If you find that the outer package is severely damaged, you have the right to refuse to sign for it and contact our customer service team in a timely manner to feedback the problem. Once you sign for the package normally, it means that you confirm that the outer packaging of the goods is intact when receiving, and the subsequent damage problems caused by personal storage, use or improper handling will not be included in the scope of logistics compensation.

After the package is shipped out, aloha-collectionussale.com will update the official logistics tracking number to the customer’s order details page in a timely manner. Customers can log in to their personal accounts on aloha-collectionussale.com at any time to view the real-time logistics trajectory, including package departure information, transshipment nodes, local distribution progress and estimated arrival status. Our logistics tracking system keeps data synchronized with the logistics carrier in real time. If the tracking information is not updated for a long time, or the logistics status is abnormal, customers can contact our customer support team via support@aloha-collectionussale.com, and our staff will assist in checking the specific situation of the package and follow up the solution throughout the process.

We recommend that customers regularly check the logistics tracking information during the delivery period to grasp the package dynamics in advance, so as to arrange personnel to receive the goods and avoid the situation that the package is kept in the logistics warehouse for a long time due to unattended receiving, which may lead to return or loss.

Under normal circumstances, all packages will be delivered within the stipulated 6-12 days transit time. In case of force majeure factors such as extreme bad weather, natural disasters, regional traffic control, large-scale public events, customs emergency inspection and logistics system failure, the delivery time may be slightly delayed. Force majeure factors are objective uncontrollable factors. aloha-collectionussale.com will try our best to coordinate with logistics providers to speed up distribution, but we will not bear the liability for compensation caused by delay due to force majeure. Once we find that the logistics is abnormally delayed, we will actively follow up and inform customers of the latest progress through account messages or emails.

If the package is confirmed to be lost or completely damaged due to the fault of the logistics carrier during transportation, after the customer provides relevant proof materials and verifies by our team, we will provide solutions such as free re-delivery or full refund according to the customer’s choice. For partial damage to individual products in the package, we will negotiate with the customer to provide after-sales solutions such as partial compensation, replacement of single goods according to the actual damage situation. All applications for loss and damage compensation must be submitted within a valid time limit after receiving the goods, and relevant photos, videos and logistics proof materials shall be attached.

If the package is returned due to wrong address, long-term no one to receive, customer voluntary abandonment and other customer-side reasons, we will record the relevant situation. If the customer still needs the goods after the package is returned, the customer needs to re-place the order, and we will arrange re-delivery again. The logistics cost of the first free shipping has been consumed, and the re-delivery shall follow the new order rules. If the package is returned due to our order processing error or logistics carrier error, we will arrange re-delivery for free without any additional charges.

aloha-collectionussale.com reserves the right to update, revise and supplement this Shipping Policy according to the adjustment of business scope, logistics cooperation resources and platform operation rules. All revised policies will be published on the website in an obvious position, and the revised content will take effect immediately after publication. Your continued use of the website and placement of orders after the policy update means that you accept the revised terms.

If you have any questions, doubts or consultation demands about all contents of this Shipping Policy, order logistics, package tracking and special logistics problems, please contact our customer service team through support@aloha-collectionussale.com. For media interviews and brand cooperation related to logistics services, please contact press@aloha-collectionussale.com; for wholesale customers’ logistics customized demands, please communicate via wholesale@aloha-collectionussale.com. We will provide professional and detailed replies and services for all your questions. This Shipping Policy is officially interpreted by aloha-collectionussale.com.