Terms of Purchase

These Terms of Purchase are formal legal binding agreements formulated by aloha-collectionussale.com, which regulate all behaviors of users in browsing products, placing orders, completing payment, receiving goods, returning goods and all purchase-related activities on the platform. All users who enter aloha-collectionussale.com, select products, create orders and complete payment are deemed to have fully read, understood and unconditionally accepted all the clauses of these Terms of Purchase. These terms are jointly binding on aloha-collectionussale.com and all purchasing users. All purchase transactions on this website shall be carried out in strict accordance with the provisions hereof. These Terms of Purchase are associated with the platform’s Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy and other supporting rules, forming a complete set of transaction constraint specifications.

aloha-collectionussale.com is an independent online discount e-commerce outlet platform, specializing in the sales of ALOHA Collection brand Splash-Proof® travel bags and travel accessories. All products displayed and sold on the platform are brand new qualified products selected formally, with complete product specifications and original brand craftsmanship. The platform operates in the form of discount retail, and provides global users with cost-effective brand products and supporting e-commerce services.

These Terms of Purchase apply to all purchase contracts formed by users and aloha-collectionussale.com through online orders on this domain name. The "two parties" referred to in the terms are respectively: the platform operator (hereinafter referred to as "we/us/our") and the user who completes order placement and payment (hereinafter referred to as "you/your"). Once your order is successfully paid, the purchase contract between the two parties takes effect officially, and both parties shall perform their respective rights and obligations in accordance with these terms.

We reserve the right to update, revise and supplement these Terms of Purchase according to business development, policy adjustment and legal requirement changes. The revised terms will be published on the obvious position of aloha-collectionussale.com, and the revised clauses will take effect for all new orders after publication. Your continued placement of orders on the website means that you accept the revised Terms of Purchase.

To complete the purchase transaction on aloha-collectionussale.com, users need to complete account registration and real identity verification as required (if needed). When registering an account, you must provide true, accurate, complete and valid registration information, including user name, login password, valid email address and other content. You are solely responsible for the security of your account and password. You shall not lend, rent, sell or transfer your account to a third party. All behaviors conducted through your account shall be deemed as your personal behaviors, and you shall bear all corresponding responsibilities.

Users who register accounts and place orders on this platform must be natural persons, legal persons or other organizations with full civil capacity. Minors under the age of 18 must complete purchase operations under the supervision and consent of their legal guardians. We have the right to refuse service, freeze accounts or cancel orders for users who use false information to register accounts, maliciously register multiple accounts or use accounts to carry out illegal transactions.

You shall immediately notify us through support@aloha-collectionussale.com once you find that your account is abnormally logged in, stolen or used by a third party. We will take measures such as account protection and password reset to protect your account security. You shall properly keep the account information, and all losses caused by your improper custody shall be borne by yourself.

All product pictures, texts, parameters, size data, function descriptions and scenario displays on aloha-collectionussale.com are released based on the real products. We try our best to ensure that the product information is true and consistent with the physical objects. Due to the objective factors such as different display effects of different device screens, slight color difference between the picture and the physical object may exist, which belongs to the normal situation of online shopping and is not regarded as product quality problems.

The product introduction involves the brand’s exclusive Splash-Proof® technology, lightweight design, water resistance and other functional descriptions, which are all based on the official product attributes of ALOHA Collection. We will not arbitrarily exaggerate product functions. Before placing an order, you shall carefully read the product detailed page information, confirm the product style, color, size, material and functional characteristics, and complete the order selection after fully adapting to your own use demands.

When you select products, add to cart, confirm the receiving information and complete the payment, the order is generated officially. The order information includes product name, specification, quantity, unit price, total price, receiving address, contact information and order number, which is the valid voucher for the transaction between the two parties. Please carefully check all order information before payment. Once the payment is completed, the order cannot be modified at will. If you need to modify the receiving address and other information before shipment, you can contact the customer service team to assist in the modification within the order processing period (1-3 business days).

After the order is successfully paid, we will reserve the goods for you and arrange shipment in accordance with the Shipping Policy. If the product is out of stock due to sudden inventory shortage after you place an order, we will take the initiative to contact you, and provide solutions such as order cancellation and full refund or replacement of alternative products. You have the right to choose the solution independently.

Malicious order placement, repeated order placement without payment, order placement with false receiving information and other abnormal order behaviors are prohibited. We have the right to cancel all abnormal orders unilaterally and restrict the account ordering authority.

All transaction payments on aloha-collectionussale.com are uniformly settled in United States Dollar (USD). We do not support other currency direct settlement. When you complete the payment, the amount displayed on the order page is all denominated in USD, and you shall complete the payment in accordance with the total amount of the order.

We cooperate with formal third-party payment institutions to provide secure payment channels. All payment operations are completed on the official page of the payment institution. We will not collect your payment account password, bank card full number and other sensitive payment information. Please complete the payment on the official channel to avoid fund loss caused by jumping to unofficial payment links.

The order is valid only after the full payment is completed. Unpaid orders will be automatically cancelled after the system sets the overtime period, and we will not reserve goods for overtime unpaid orders. After the payment is successful, the fund will be transferred to the platform account through the payment channel, and the order status will be updated to "paid" synchronously. You can view the payment record in the order details page.

We do not support offline private transfer, cash on delivery and other payment methods. All transactions must be completed through the official online payment channel of the platform. Any private transaction behavior between users and unofficial personnel has nothing to do with aloha-collectionussale.com, and we will not bear any liability for losses caused thereby.

After your order is paid successfully, we will arrange warehouse sorting, quality inspection and packaging within 1 to 3 business days, and complete the shipment and hand over to the logistics carrier. All orders on the platform enjoy free shipping service with no minimum purchase amount, and we will not charge any shipping fees, handling fees and remote surcharges.

The unified delivery transit time for all domestic and international orders is 6 to 12 days from the date of shipment. The delivery time includes long-distance transportation, regional transshipment and terminal distribution. Both parties recognize that the 6-12 days delivery cycle is a reasonable time range for global logistics. We will try our best to ensure delivery within the time limit, but we will not bear the liability for compensation for delivery delay caused by force majeure factors such as natural disasters, traffic control and customs emergency inspection.

You must fill in the receiving address, recipient name, contact phone number and postal code truly, accurately and completely. If the package cannot be delivered normally, returned or lost due to wrong, incomplete or invalid receiving information, all relevant losses shall be borne by you. When the package arrives, you shall sign for it in a timely manner. Please check the outer packaging of the package before signing. If you find the package is severely damaged, you can refuse to sign and contact our customer service immediately.

We provide a 60-day free return service for all eligible products. The return period is calculated from the date when you sign for the package. Within 60 days, you can initiate a return application for legitimate reasons on the premise that the products are unused, with complete original packaging and accessories and no artificial damage. We provide free return shipping service, and you do not need to bear return logistics fees.

After we receive and inspect the returned goods to be qualified, we will complete the refund within 5 to 10 business days. The refund will be returned to your original payment account in USD uniformly. The refund time limit includes internal financial review and payment channel processing time. You agree to recognize the 5-10 business days refund cycle stipulated by the platform.

Products that do not meet the return conditions, orders beyond the 60-day return period and returns caused by personal improper use will be rejected. We will clearly inform you of the reasons for rejection. You shall not repeatedly apply for return and refund for rejected orders without legitimate reasons.

All products sold on aloha-collectionussale.com are strictly inspected before leaving the warehouse to ensure that the products are brand new and free of quality defects. If you find that the product has inherent quality problems after receiving the goods, you can feedback to the customer service team within the return period, and we will provide return, refund or replacement services in accordance with the after-sales rules.

We are not liable for product damage, pollution, loss of accessories and performance failure caused by the following reasons: damage caused by personal use, improper storage, artificial collision and cleaning errors; normal wear and tear in the process of use; product problems caused by unauthorized disassembly and modification; damage caused by secondary transportation after receiving the goods.

For the splash-proof function of the products, all goods follow the brand’s official attribute description: the product has Splash-Proof® water-resistant performance, which can resist splashes and dampness, but is not fully waterproof at the stitching. You shall recognize this product attribute before purchasing, and we will not accept return and refund applications on the ground that the product is not fully waterproof.

Before the order is shipped (within 1-3 business days of order processing), you can apply for order cancellation and full refund independently. After the order has been shipped and handed over to the logistics carrier, the order cannot be cancelled. You can only complete the receipt first, and then initiate a return application in accordance with the return rules.

We have the right to cancel the order unilaterally in the following situations: the order involves illegal goods and violates national laws and regulations; the user places an order maliciously and disturbs the normal operation of the platform; the product is seriously out of stock and cannot be delivered for a long time; the receiving information is obviously false and cannot be delivered. After canceling the order, we will complete the full refund in a timely manner.

All trademarks, logos, product designs, pictures, texts, videos and content on aloha-collectionussale.com are protected by intellectual property laws. Without our written permission, no user or third party may copy, reproduce, disseminate, intercept, use for commercial purposes or tamper with the platform content and brand-related intellectual property.

Users shall not use the products purchased on this platform for illegal reproduction, counterfeiting and secondary sales in violation of intellectual property laws. If any intellectual property infringement behavior is found, we will reserve the right to pursue legal liability of the infringer.

These Terms of Purchase constitute the entire agreement between the two parties for the purchase transaction, and supersede all previous oral and written agreements. If any clause of these terms is deemed invalid due to legal reasons, the remaining clauses shall still remain valid.

In case of any dispute arising from the order transaction between you and aloha-collectionussale.com, the two parties shall first resolve it through friendly negotiation. If the negotiation fails, both parties agree to resolve the dispute through the legal channel where the platform operates.

If you have any questions about these Terms of Purchase, please contact our customer service team via support@aloha-collectionussale.com. The final interpretation right of these Terms of Purchase belongs to aloha-collectionussale.com.