Terms of Use

These Terms of Use are formulated by aloha-collectionussale.com to regulate all access, browsing, use, account operation, interactive behavior and all activities of users on the official website of the platform. This document is a formal agreement between you (website user) and aloha-collectionussale.com (platform operator). When you access, browse, register an account, log in and use any function service of aloha-collectionussale.com, it means that you have fully read, understood and agreed to be bound by all clauses of these Terms of Use. All use behaviors of the website shall comply with these terms, as well as the platform’s Privacy Policy, Customer Service Policy, Terms of Purchase and other related rules. These Terms of Use apply to all visitors, registered members, purchasing users, cooperative partners and all groups accessing this website.

aloha-collectionussale.com is a global professional e-commerce discount outlet website, which mainly operates ALOHA Collection brand Splash-Proof® travel bags, tote bags, backpacks, duffles, weekender bags, pouches and a full range of travel accessories. The website provides online product display, shopping cart, order placement, online payment, logistics inquiry, after-sales service, message interaction and other one-stop e-commerce functions, and provides standardized online shopping services for global users.

The scope of application of these Terms of Use covers all domain pages, functional modules, application tools, interactive systems and all network services under aloha-collectionussale.com. All behaviors such as network access, page click, content browsing, account operation, information submission, message release, order transaction and third-party link jump on the website are within the constraint scope of these terms. These terms are effective for all users who access the website, regardless of whether you complete account registration and purchase transactions.

We remind you to carefully read all contents of these Terms of Use before using the website services. If you do not agree to any clause of these terms, please stop accessing and using the website immediately. Your continued use of the website will be regarded as acceptance of all term clauses. aloha-collectionussale.com reserves the right to revise, update and supplement these Terms of Use at any time according to business development, platform function upgrade and relevant regulatory requirements. Revised contents will be published on a prominent position of aloha-collectionussale.com, and the updated terms will take effect automatically after release. Your continuous use of the website after the revision constitutes your acceptance of the adjusted clauses.

Users who apply for account registration on aloha-collectionussale.com must be natural persons with full civil capacity, legal persons or other legitimate organizations. Minors under the age of 18 must register and use the account under the guidance and supervision of their legal guardians. We have the right to refuse account registration applications from users who do not meet the qualification requirements.

When registering an account, you must provide true, accurate, complete and latest personal information, including user name, login password, valid email address and other mandatory information. You shall not use false name, false identity information, forged contact details or other untrue content to complete registration. Any account registered with fake information will be deemed invalid, and we have the right to freeze or cancel such accounts without prior notice.

You are solely responsible for maintaining the security of your account, login password and all login credentials associated with aloha-collectionussale.com. You shall keep your account information confidential and shall not disclose your account and password to any third party. It is prohibited to rent, sell, lend, transfer or gift your registered account to external individuals or organizations for commercial or non-commercial purposes.

All operations conducted under your account, including product browsing, order placement, payment, message sending, comment publishing and information modification, shall be regarded as your personal acts. You shall bear full legal responsibility and economic liability for all behaviors generated by your account. If you find abnormal login, unauthorized access, account theft or unusual operation records, you must notify our customer service team via support@aloha-collectionussale.com immediately. We will take corresponding protective measures such as account locking and password reset to reduce potential losses, but we will not be liable for any losses caused by your improper custody of account information.

When using your account on aloha-collectionussale.com, you shall abide by public order and good customs as well as relevant network regulations. You are not allowed to use the account to carry out any illegal, criminal, harassing, insulting, slandering or other improper behaviors. We have the right to restrict account permissions, temporarily suspend account functions or permanently ban accounts in the following circumstances: using the account to publish illegal, violent, pornographic, discriminatory or harmful content; maliciously placing a large number of invalid orders to interfere with normal platform operation; repeatedly initiating unreasonable return and refund applications to disrupt after-sales order; using the account to conduct fraud, commercial speculation or other illegal transactions; sharing accounts in large quantities or using batch tools to register and control multiple accounts.

If your account is restricted or banned due to violation of relevant rules, you may submit an appeal application through our official customer service email. Our review team will verify the situation and give a final processing result. The decision made by aloha-collectionussale.com shall be final.

If you no longer need to use the services of aloha-collectionussale.com, you may apply for account cancellation in accordance with the website process or contact customer service for assistance. Before account cancellation, you shall settle all pending orders, unfinished after-sales applications and outstanding service matters. After the account is successfully cancelled, your personal identifiable information will be processed in accordance with our Privacy Policy, and you will no longer be able to use any member privileges and historical order records under this account. Once cancelled, the account cannot be restored.

All text, pictures, images, logos, trademarks, graphic designs, product descriptions, video materials, page layouts, code programs and other content displayed on aloha-collectionussale.com are protected by intellectual property laws and related regulations. All intellectual property rights of the above content belong to aloha-collectionussale.com or the corresponding brand licensors.

Without our prior written consent, no user, organization or third party may copy, download, reproduce, modify, edit, repost, disseminate, crawl, capture, hotlink or use the website content for commercial purposes. Any unauthorized use of the platform’s intellectual property content will constitute an infringement, and we reserve the right to pursue the legal liability of the infringer, including requiring the infringer to stop the infringement, eliminate impact, make compensation and bear corresponding legal costs.

You may browse, view and read all public content on aloha-collectionussale.com for your personal, non-commercial use. You are allowed to temporarily save a small amount of content for personal reference only, but you must not remove, modify or cover the original trademark, logo, copyright statement and source mark of the content. When you quote a small part of website content for non-commercial sharing, you must clearly indicate the source as aloha-collectionussale.com.

On the comment area, feedback area and other interactive modules of aloha-collectionussale.com, users may publish product evaluations, usage experiences, service suggestions and other original content. You confirm that all content you publish is created by yourself or you have obtained complete authorization for release. You guarantee that the published content does not infringe the intellectual property rights, portrait rights, reputation rights and other legitimate rights and interests of any third party.

After you publish content on the website, you grant aloha-collectionussale.com a non-exclusive, permanent, global authorization to use, display, sort and push the content within the platform scope. We may display user comments and feedback on corresponding product pages or public areas to help other shoppers make reference. We have the right to delete or shield any published content that violates laws, regulations, public order and good customs or the provisions of these Terms of Use.

aloha-collectionussale.com provides you with stable online shopping services including product display, order management, payment support, logistics inquiry and after-sales processing. We will try our best to maintain the normal operation of the website and ensure that users can access and use various functions smoothly. All products sold on the platform are ALOHA Collection series splash-proof travel bags and accessories, with unified service standards, including free global shipping, 1-3 business days order shipment, 6-12 days unified delivery time, 60-day free return and 5-10 business days refund processing. All transactions on the platform are settled in United States Dollar (USD).

In order to carry out server maintenance, system upgrade, function optimization, security inspection and data arrangement, aloha-collectionussale.com may temporarily suspend part or all of the website services without prior notice. We will arrange routine maintenance during low traffic periods as far as possible to reduce the impact on users. During the service suspension period, you may not be able to access the website, place orders, log in to your account or use related functions, and we will not bear any loss caused by normal maintenance work.

In addition, website services may be interrupted or affected due to objective uncontrollable factors, including but not limited to network failure, server failure, natural disasters, extreme weather, regional network restrictions, hacker attacks, malicious intrusion and force majeure events. aloha-collectionussale.com will actively repair and restore services as soon as possible, but we do not assume liability for any loss, inconvenience or impact caused by service interruption under the above circumstances.

aloha-collectionussale.com may set external links to third-party websites, platforms, service providers or related partners on some pages. These links are only for your convenience of browsing and reference. We have no control over the content, operation rules, privacy policies, service quality and data security of all linked third-party platforms.

When you click to jump to a third-party website, your browsing and use behaviors will be restricted by the terms and policies of the corresponding third party. You shall independently judge the safety and legality of third-party links and bear all risks brought by accessing third-party platforms. aloha-collectionussale.com does not guarantee the authenticity, legality and safety of third-party links, and will not be held responsible for any disputes, losses or risks arising from your use of third-party services.

All users accessing and using aloha-collectionussale.com must abide by national and regional network laws, regulations, international network conventions and these Terms of Use. While enjoying platform services, you shall respect the legitimate rights and interests of the platform, other users and all third parties. The following behaviors are strictly prohibited on this website:

First, it is forbidden to use the website to publish, disseminate or transmit illegal content, including but not limited to content involving national security, illegal speech, violence, terror, pornography, drug-related information, gambling inducement, fraud and false propaganda.

Second, it is forbidden to carry out malicious attacks on aloha-collectionussale.com, including using network attack tools, Trojan programs, viruses, crawler robots and other technical means to interfere with the normal operation of the website, attack servers, steal user data or paralyze platform functions.

Third, it is forbidden to harass, insult, slander, threaten or abuse other users, platform staff and related partners in the comment area, message system and other interactive areas. Verbal abuse, personal attack and malicious quarrel are not allowed.

Fourth, it is forbidden to use the platform for illegal commercial activities, including using the website to release unauthorized advertising, pyramid scheme information, resale information, fake product sales information and other irrelevant commercial content.

Fifth, it is forbidden to forge platform information, order records, certification materials and other content to defraud goods, refunds or other improper interests, or collude with others to maliciously create disputes to damage the legitimate interests of the platform.

Sixth, it is forbidden to bypass the normal page access mode and use plug-ins, scripts, batch tools and other auxiliary programs to operate accounts, grab products, brush orders or interfere with the normal order of transactions.

Once any prohibited behavior is found, we will take disposal measures such as deleting relevant content, warning, restricting account permissions and permanently banning accounts according to the severity of the situation. If the behavior involves illegal crimes, we will actively cooperate with relevant law enforcement departments to investigate and hold the perpetrator legally responsible.

Your use of the website services shall also be subject to the Privacy Policy of aloha-collectionussale.com. We collect, use, store and protect your personal information in strict accordance with the provisions of the Privacy Policy. You fully agree that we collect and use your relevant information within the scope permitted by laws and policies to provide you with e-commerce services, optimize website experience and ensure account security.

You shall not illegally collect, steal, disclose or use the personal information of other users obtained on aloha-collectionussale.com. Any act of infringing upon the personal privacy of others will be dealt with seriously in accordance with platform rules and relevant laws. If you have questions or demands about personal information protection, please contact our customer service team through support@aloha-collectionussale.com.

To the fullest extent permitted by applicable laws, aloha-collectionussale.com hereby makes the following liability disclaimers:

First, we guarantee that all products sold on the platform are brand new and qualified, but due to differences in display equipment, light and shooting angles, slight color difference and visual deviation between online pictures and physical products are normal phenomena of online shopping, which do not belong to platform liability.

Second, we do not guarantee that the website services will be uninterrupted, error-free, completely secure or that all functional modules will fully meet your expectations. We are not liable for any direct or indirect losses caused by website system errors, data delays, information errors or service defects within the scope permitted by law.

Third, we are not responsible for any losses caused by your improper operation, misoperation, failure to follow platform rules or failure to keep account and personal information properly.

Fourth, we are not liable for disputes, losses and risks arising from your access to third-party links, use of third-party services or offline transactions with other users.

Fifth, for losses caused by force majeure events such as natural disasters, wars, policy changes, traffic control, customs inspection and large-scale public emergencies, aloha-collectionussale.com shall not assume corresponding compensation liability.

These Terms of Use are associated with all effective public policies of aloha-collectionussale.com, including but not limited to Terms of Purchase, Shipping Policy, Refund Policy, Privacy Policy and Customer Service Policy. All supplementary rules and clauses stipulated in the above policies are deemed as an integral part of these Terms of Use, and you shall abide by them together.

If any clause of these Terms of Use is deemed invalid or unenforceable due to applicable laws and regulations, the validity of the remaining clauses will not be affected. The failure of aloha-collectionussale.com to exercise any right stipulated in these terms for many times does not mean that we waive the corresponding right.

aloha-collectionussale.com owns the final interpretation right of these Terms of Use. If you have any questions about the contents of these Terms of Use, please send an email to support@aloha-collectionussale.com for consultation. Media-related inquiries can be sent to press@aloha-collectionussale.com, and wholesale cooperation consultations can contact wholesale@aloha-collectionussale.com. All services and use behaviors on aloha-collectionussale.com shall be subject to these Terms of Use and all supporting policies released by the platform.